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Ticket Terms and Conditions

Introduction

Ticket Terms and Conditions: These Ticket Terms and Conditions (“Terms and Conditions”) set out the terms on which Inflatablez Limited (trading as Event Hire) (“we”, “us”, or “our”) sells tickets to The Christchurch Show.

Please read these Terms and Conditions carefully before purchasing a ticket. By purchasing a ticket, you acknowledge and agree to abide by these Terms and Conditions. These Terms and Conditions do not limit any of your rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

Weather Dependency: Please note that this event is subject to weather conditions. The occurrence of the event may be affected by adverse weather such as rain, storms, or other environmental factors.

Ticket Dates: The date that is shown on your ticket is the only day it will be valid for. Please do not come on a different day, as you will be turned away.

Weather Policy: Based on the advice from our friends at Canterbury Weather Updates, we will make a final rain call at 12pm on the day of the event and communicate this to all ticket holders via Facebook, Instagram and Email.

If we postpone the event in the above circumstances, we may transfer your ticket to the event to an alternative day, which is subject to event capacity and availability. In these circumstances, your event ticket will be able to be used on this alternative date, and you will not be entitled to a refund (unless otherwise required by law).

If existing nights are at capacity, we will try add additional night(s) to ensure everyone can experience the event! (Note: these additional nights may be on a weekend or weeknight, depending on venue requirements).

If you cannot attend the event on the alternative day, we will grant you a refund upon your request (minus the transaction fees associated with the booking).

Transfer Policy: Unfortunately we can’t directly change tickets. However if you repurchase your desired tickets, we can then refund your original purchase (minus transaction fees associated with the booking).

Once you have purchased your desired tickets send us an email with the original order confirmation number as well as the new order number. We will process this as fast as possible.

Transfer Procedure: To request a ticket refund once you have repurchased your desired tickets as above, please contact our customer service team via info@illuminateshow.co.nz

Please note, refunds will only be issued where the preferred night tickets have been purchased prior to the original ticket event starting.

Refunds: We do not issue direct refunds. If you are unable to go to the night you have selected you must repurchase tickets for a different night, then we can process a refund for the original tickets (minus booking and transaction fees associated with the booking). Booking fees & transaction surcharges are non-refundable.

Ticket Validity: Tickets are valid only for the specified event date and time indicated on the ticket. Any unauthorized duplication or resale of tickets is strictly prohibited and may result in cancellation without refund.

Event Modifications: The event organizers reserve the right to make changes to the event schedule, program, or location as deemed necessary. Attendees will be notified of any modifications via email or other designated communication channels.

Liability Waiver: Attendees participate in the event at their own risk. The event organizers shall not be held liable for any loss, injury, damage, or inconvenience incurred during the event.

Age Restrictions: Certain events may have age restrictions or guidelines. Please refer to event-specific information for details regarding age suitability and admission requirements.

Compliance with Rules: Attendees are expected to comply with all event rules, regulations, and instructions provided by event staff and security personnel. All events are strictly smoke and vape free.

Reservation of Rights: The event organizers reserve the right to refuse entry or eject any attendee who violates event policies, engages in disruptive behaviour, or poses a safety risk to themselves or others.

Variation to Terms and Conditions: We may revise these Terms and Conditions from time to time, by posting an updated version on our website. Any variations will only apply to ticket purchases made after these Terms and Conditions have been updated.

Privacy: When you purchase a ticket for an event or communicate with us, we collect your personal information. These Terms and Conditions should be read in conjunction with our privacy policy, which you can locate here.

Contact Us: For inquiries or assistance, please contact info@illuminateshow.co.nz.

General: These Terms and Conditions will be governed by, and construed in accordance with, the laws of New Zealand.